One platform to automate and empower your service desk
Atria – the simple service desk portal to automate and take the complexity out of managing hundreds of customers with thousands of users.
- NAccess & manage all customers & users through one portal.
- NFast, efficient onboarding & off boarding of users.
- NSafely deliver self-service for common requests.
- NSecure self-service password reset with user validation.
- Active Directory
- Azure AD
- Microsoft 365
- Remote Desktops
- Citrix & Citrix Cloud
- Hosted Services
Save timeSave money
Whether you need to streamline service tickets and tasks, supercharge your helpdesk, or empower customers with self-service, Atria can help—and save you measurable time and money.
70%
reduction in user admin
30%
increase in first call resolution
15%
reduction in engineering escalations
Give your helpdesk just one place to go to manage customers, users, groups and permissionsfor:
Atria is the unified portal for Active Directory, Microsoft 365 and Workspace management
Give your helpdesk just one place to go to manage customers, users, groups and permissions for:
One portal – multi tenancy
Move from AD to AD, customer to customer, user to user, in seconds with no logins, no escalations and no friction. The single Atria portal connects to all of your customers whether in an On Premises AD, Hybrid with Azure AD or Azure AD only.
- One place to go to manage customers, users, groups and permissions.
- Maintain a single view of end-users across all of your customers
- Reduce admin logins.
- Globally search and instantly bringing up the user or customer.
- With a single click you are now resolving the ticket.
Standardize customer management
- Speeds up user management.
- Reduces the complexity of managing hundreds of customers.
- Simplified access management.
- Reduce training time and costs.
- Manage third party software licensing.
Safely deliver self-service
By empowering your customers to self-serve, they can get what they need when they need it. This means less waiting around for support staff, fewer calls to your helpdesk, happier customers, and admin time saved for other projects.
- Standardised user interface to easily train customers.
- Eliminate new account creation delays.
- Reduce inbound tickets.
- Cut out communication errors.
Secure self-service password reset
- User friendly interface.
- Quick and easy password reset process.
- Email and MFA validation to ensure security.
- Increases efficiency and reduces IT workload.
Billing and audit control
Because all of your administration tasks are done in Atria there is a comprehensive billing and audit trail.
Atria has native out of the box support with the most popular professional services automation tools, and comprehensive billing reports for custom integration.
- Get 100% transparency with tracking of every change.
- Reduce billing queries & solve billing disputes.
- Reduce the admin overhead of monthly billing.
- Automate your billing by syncing into your PSA systems.
- Microsoft 365 billing.
Improved outcomes for your business
CTO – CIO Solutions
Atria Insights
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