Reduce Admin Logins and Access
Atria maintains secure connections into your customers core IT systems. It removes the need for support staff to administrative or VPN access to servers (e.g. Domain Controllers) or services (such as Microsoft PartnerCenter).
Atria maintains a single view of end-users across all of your customers, regardless of whether they are in Active Directory, on premises, in your datacenter, or in the cloud.
Imagine. 1. Search for user, 2. Assign or remove service, 3. Atria completes the work needed
Atria enables Customer Service staff to gets things done right first time, without escalation or being overly technical.
Improve Internal process and relationships
Providing good service to customers’ needs every part of the business to work together from Sales, through to engineering, projects, support and finance/billing.
Often processes implemented to protect data, result in support staff that can’t help their customers, and senior engineers being held up from adding real value to customers or projects. The net result is an inferior customer outcome and dissatisfied staff.
Atria empowers support teams to safely handle more tasks while relieving pressure on your most stressed team members. This leads to better customer service and happier staff.