Active Directory Management
Simple, Secure Delegated AD Administration.
Atria empowers your service desk to perform standard moves, adds and changes without having Active Directory Administrator privileges. Create users, reset passwords, manage group access immediately across all your customers. Make First Call Resolution the standard.
Multi-Tenancy
Manage all your AD’s in one place
Atria is the unified portal for Active Directory, Microsoft 365 and Workspace management.
Uniquely built from the ground up for MSP’s, Atria natively manages thousands of customers, Active Directories and Azure AD tenants. Give your helpdesk just one place to go to manage customers, users, groups and permissions.
Spotlight Search
Speed up resolution of every helpdesk ticket with global search
With Atria global search you can find any user by name, email address or UPN in seconds, without needing to look them up in your PSA or Documentation tooling.
Atria Global search saves you and your customers real time, improving user experience while reducing your operating costs.
File Server Management
- Manage a virtual file share with permissions
- Leverage groups
- Azure File services
Group Management
Atria makes managing AD groups simple and intuitive.
Creating groups is simple and can be used across all of Atrias management capability from file server management to workflow approval.
Azure AD Integration
(AD Connect or ADFS)
- Group management
- Workspace service TBD
User Provisioning
In the Atria portal the administration experience for every customer is identical. Whether the customer is Azure AD only, Hybrid or on-premises the process is identical, making it easy for your helpdesk to manage users – especially non technical staff.
Add User Templates to each customer, meaning entire profiles can be built including Microsoft 365 licenses, group membership, Endpoint or remote desktop profiles and more.
Helping your customers standardize without the burden of process documentation, reduces their environment complexity and ensures users have what they need, when they need it.
Role Based Administration
Atria provides granular management capabilities.
Within your MSP business, provide an appropriate level of access for each team, from creating and onboarding customers to managing Microsoft 365 Licenses.
Grant your customers access to create users, manage groups and Microsoft 365 licenses. For larger customers, roles can be based on business units as well, using Locations and Departments for greater granularity.
Default roles are included, so you can get up and running quickly, but almost every feature in Atria can be assigned to a role, meaning you have flexibility and control over every users permissions.
Because Atria is designed for MSP’s particular care has been taken to the customer onboarding experience.
Easy And Fast On-boarding
On-boarding is a 3 step process, and can take as little as 15 minutes.
- Create the customer in Atria and execute the provided PowerShell script in the customers Domain.
- Import users into Atria from either AD or Azure AD
- Import AD Groups and Azure AD Groups into the Workspace service
At this point you can manage users, passwords, Microsoft 365 Licenses and features, Azure AD and AD groups. If RDS/Citrix/Intune/AVD etc are directly managed by group membership these are all ready to be managed through Atria (without needing to logon to a server!)
Approval Workflows
Workflow ensures customers or your helpdesk provisioning is always successful. whether finance approving license purchases, or managers approving access, Atria workflow supports your customers business processes.
Atria allows each customer to have their own configured approval process, or for you the MSP, to be involved in approval processes as a double-check for a customer.
Learn more: Using Workflow And Approvals To Get Self-Service Working Well
Simple Interface For Customer Self-Service
Atria has a comprehensive self service interface for end users. Users can self serve everything from group membership to applications supported via RDS/Citrix/Intune/AVD to Microsoft 365 licenses.
Customers love Atria, self-service means your customers can make standard adds, moves and changes safely, and without needing to make a call to your service desk. Happier customers, less pressure, better service.
Learn more: 10 Reasons to add a self-service capability to your MSP business
Audit Visibility
Because all of your administration tasks are done in Atria there is a comprehensive audit trail – who did what, when did they do it and who did they do it to.
Prove what you did, easily troubleshoot, and reduce billing queries with deep visibility into your helpdesk and customer management actions.
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Start Automating your business!
Get a detailed, in depth technical demo, and have a pragmatic conversation about the impact Atria can have on your business.
