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Self-Service Portal for MSPs

By empowering your customers to self-serve, they can get what they need when they need it. This means less waiting around for support staff, fewer calls to your helpdesk, happier customers, and admin time saved for other projects.

Modernize Your Approach To Service

Delight your customers and stand out from the crowd, Atria delivers the benefits of SaaS and lets your service desk keep focused on solving real problems. Self-service solutions are becoming increasingly important for  businesses. They provide a cost effective way to manage customer support without having to hire full time staff. The key benefit is that self-service allow MSPs to focus on growing their business rather than managing redundant customer support tasks.

Interested in Self-Service?

Reach out to an account manager for a consultation and start saving valuable tech time.

Standard MSP service vs. Saas service

it vs saas

Standard IT

Log a ticket and wait in the queue for it to get done

Modern SaaS

Automated and delivered on demand

Account Creation

Eliminate new account creation delays

Let your customers set up users with AD accounts, Microsoft 365 licensing, Security Access, Email addresses, Teams access, and Microsoft 365 licensing – all without needing to talk to your help desk.

  • No delays
  • Right first time
  • Captured for billing
  • No administrative rights required

Why Would I Want Self-Service?

Enable service while you sleep

Atria lets your customers keep working while your service desk sleeps. Small businesses work odd hours, large companies work across time zones. Enabling self-service means your customers can get changes made immediately without your service desk.

Multi-branch or franchise operations

Atria can be configured to let branch or franchise owners self-manage their own staff without needing to call the service desk. Reduce the cost of delivering support services and provide more value than your competitors.

Granular Permissions Control

Use default security roles or craft your own to meet customer needs, granting more or less access as needed to meet your agreed responsibilities.

Exiting staff, sensitive timing required

Sometimes user changes needs to happen quickly and confidentially. Let your customers HR team disable or revoke access, rapidly and when they need it. No need for awkward or time sensitive calls to the helpdesk.

Safely Enable Co-Managed IT

Stop the headaches associated with sharing IT administration with your customers. Whether it’s your helpdesk, or your customers IT admin staff. Atria ensures everyone is making changes in a controlled and consistent manner.

Cut Invoice Queries

Let customers view summary and detailed views of their Users and the services consumed. Highlight changes month to month and provide evidence of who actioned each change. Improve satisfaction, stop arguments, reduce invoice queries and improve cashflow.

Manage Third Party Software Licensing

Atria centralises management across all of your customers, tracking third party license usage becomes easy. Reduce risk, provide evidence for audit, stop revenue leakage from missed licenses.

third party licensing

"Self-service meant saving over 60 hours a month of level 1 support time, and another 35 of level 3."

– One of our customers – CIO Solutions

Core Self-Service Features

Atria supports and offers all services required with a self service offering for your clients in order to make changes on there own without the wait.

List, create and manage users in Active Directory and Microsoft 365

Provision desktop services using any desktop management technology

Provision desktop services using any desktop management technology

Disable, Enable, Unlock, Reset Passwords, Set Expiry dates

Procure and allocate Microsoft 365 licenses

Perform bulk import and multi-user changes

Customize portal for key customers with their brand colours and logos in minutes

Provide customized automation processes for individual services

Self-manage Exchange Online Contacts, Distribution Groups, Microsoft 365 groups

Ready to get started?