Self-Service Portal for MSPs
By empowering your customers to self-serve, they can get what they need when they need it. This means less waiting around for support staff, fewer calls to your helpdesk, happier customers, and admin time saved for other projects.
Modernize Your Approach To Service
Delight your customers and stand out from the crowd, Atria delivers the benefits of SaaS and lets your service desk keep focused on solving real problems. Self-service solutions are becoming increasingly important for businesses. They provide a cost effective way to manage customer support without having to hire full time staff. The key benefit is that self-service allow MSPs to focus on growing their business rather than managing redundant customer support tasks.
Interested in Self-Service?
Reach out to an account manager for a consultation and start saving valuable tech time.
Standard MSP service vs. Saas service
Standard IT
Log a ticket and wait in the queue for it to get done
Modern SaaS
Automated and delivered on demand
Eliminate new account creation delays
Let your customers set up users with AD accounts, Microsoft 365 licensing, Security Access, Email addresses, Teams access, and Microsoft 365 licensing – all without needing to talk to your help desk.
- No delays
- Right first time
- Captured for billing
- No administrative rights required
Why Would I Want Self-Service?
Enable service while you sleep
Atria lets your customers keep working while your service desk sleeps. Small businesses work odd hours, large companies work across time zones. Enabling self-service means your customers can get changes made immediately without your service desk.
Multi-branch or franchise operations
Atria can be configured to let branch or franchise owners self-manage their own staff without needing to call the service desk. Reduce the cost of delivering support services and provide more value than your competitors.
Granular Permissions Control
Use default security roles or craft your own to meet customer needs, granting more or less access as needed to meet your agreed responsibilities.
Exiting staff, sensitive timing required
Sometimes user changes needs to happen quickly and confidentially. Let your customers HR team disable or revoke access, rapidly and when they need it. No need for awkward or time sensitive calls to the helpdesk.
Safely Enable Co-Managed IT
Stop the headaches associated with sharing IT administration with your customers. Whether it’s your helpdesk, or your customers IT admin staff. Atria ensures everyone is making changes in a controlled and consistent manner.
Cut Invoice Queries
Let customers view summary and detailed views of their Users and the services consumed. Highlight changes month to month and provide evidence of who actioned each change. Improve satisfaction, stop arguments, reduce invoice queries and improve cashflow.
Manage Third Party Software Licensing
Atria centralises management across all of your customers, tracking third party license usage becomes easy. Reduce risk, provide evidence for audit, stop revenue leakage from missed licenses.
"Self-service meant saving over 60 hours a month of level 1 support time, and another 35 of level 3."
– One of our customers – CIO Solutions
Core Self-Service Features
Atria supports and offers all services required with a self service offering for your clients in order to make changes on there own without the wait.
List, create and manage users in Active Directory and Microsoft 365
Provision desktop services using any desktop management technology
Provision desktop services using any desktop management technology
Disable, Enable, Unlock, Reset Passwords, Set Expiry dates
Procure and allocate Microsoft 365 licenses
Perform bulk import and multi-user changes
Customize portal for key customers with their brand colours and logos in minutes
Provide customized automation processes for individual services
Self-manage Exchange Online Contacts, Distribution Groups, Microsoft 365 groups