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Atria for Software Vendors

Offer your desktop application as a cloud service effortlessly with Atria! Would you like your customers to self-manage whenever they like with user creates, moves and password resets, while freeing up your support team to add value to your customers?

Atria integrates with AD, Citrix/RDS and more to fully automate the setup and management of both customers and users; reducing your support overhead and allowing your resellers to become more self-sufficient.

Get your application to more customers and reduce your technical support load with Atria. We automate everything from user setup to billing, allowing you to scale your business with ease and focus on what matters most – growing your customer base.

  • Active Directory
  • Azure AD
  • Microsoft 365
  • Remote Desktops
  • Citrix & Citrix Cloud
  • Hosted Services

What makes Atria right for you?

01

Compete with Cloud Services – Cloud enable your application

Atria integrates with AD and Application Delivery Technologies such as Citrix or RDS to automate your Customer and User provisioning processes. Operate like a Cloud service.

02

Enable Resellers and Partners

Do you operate a Sales or Partner Reseller channel? Atria’s user-friendly portal allows partners to easily set up new customers, add new instances, and manage end-users, all while maintaining your full control and security.

03

Reduce support costs

Cut the time needed to support your customers, Atria enables small teams to support many thousands of customers by removing moves, adds and changes from their workload.

04

Empower Customers with Self-Service

Enable your customers to look after themselves. Atria lets your customers add and remove users, reset passwords and switch product plans on-demand 24/7 without your help! Happier customers, less support tickets.

05

Standardize process, from setup to billing

Tired of mistakes? Hard to get engineers to follow process? Atria ensures your technical processes are executed consistently, and when it comes to billing, Atria will give you accurate data to bill customers and partners.

06

Safely share AD Infrastructure

Atria automation safely multi-tenants Microsoft Active Directory, allowing you to host thousands of customers in one AD. Setup new tenants and users consistently, in seconds and with minimized infrastructure costs.

Deliver your software “As-a-Service”

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Whether support, engineering or billing, Atria Spotlight Search lets you quickly find customers and users, allowing you to quickly perform administrative tasks. Customer hierarchy view lets you drill down into your resellers customers.

Using Atria’s Role based security, you can control actions performed by different team members, negating the need for too many staff to have administrative access onto your servers.

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Atria allows you to enable resale of your services, configure service plans to define different offerings, customize and override as needed for individual resellers or customers.

The Atria Portal can be easily branded, with your choice of primary colours, using your logo which Atria can configure for each of your partners or sub-brands. Advanced styling is also possible.

As services are provisioned, Atria audits all changes made, tracking who initiated the change. When it comes to billing Atria will summarise by Reseller, giving you and your resellers all the information needed to bill.

Our Billing API makes it easy to extract and use billing data, and built in reports allow customers and resellers to resolve their own billing queries.

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Password resets can account for 40% of support tickets, enabling self-service password reset improves customer service and reduces your support load.

Atria allows end-users to safely reset their own passwords, easily setup, and with 2FA built in, users can keep working without needing to call support.

When people do call in for support, Atria has an easy to use verification system which allows your support staff to be confident the caller is authentic.

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Out of the box Atria will handle AD user creation and everything needed for users to access your applications. Using our SDK our event-based provisioning allows you to build process to perform configuration to your application.

Extend Provisioning  – Add Provisioning rules to setup new instances of your software, whether copying files, updating databases or building servers – Atria can make this part of the process with minimal coding effort.

Delegated Functions – Do you have commonly performed functions you’d like to delegate to support or your customers?  Add new delegated admin pages into Atria and publish to users.

Integrate – We provide APIs for automation and extraction of billing data.  Integrate your CRM, your ERP or even your customer’s HR system.

Improved outcomes for your business

We don’t need to know how the customer is setup, where they are located, no need to look up documentation, find passwords, log onto servers – Atria really delivers a huge time saving”
Daniel Schweikle,
Head of Business Cloud Solutions – Netplans

Frequently asked questions

We only sell directly (not through a channel) will Atria still work for me?

Atria can work for both direct and indirect sales models – it’s easy to enable a reseller channel should you need to, but it’s not a requirement.

We sell our ERP application to larger organizations and host an instance of AD and RDS servers for each tenant, is this a supported configuration?

Yes, this is a supported configuration, an Atria agent needs to be deployed into the network (on a member server) and can then be managed through Atria.

We offer Microsoft 365 Services alongside our application as we have integrations with Office, can this work with Atria?

Many of our Service Providers offer Microsoft 365 services, depending on how you purchase licensing, we can also provide delegated administration of Microsoft Subscriptions and assign licenses to users. 

We do not currently offer a hosted version of our application, how would I approach this given we do not have much experience of hosting?

We have a number of Hosting partners globally who work closely with Software vendors to deliver their applications using Atria.  They have expertise in Hosted Desktop Infrastructure and Atria.  Some partners operate globally and others are regional.  If you are in this situation, please get in touch and we can discuss and make introductions.

We currently deliver our desktop app to 10,000 users hosted from a shared Active Directory, we have some scripts for setup, but a lot of our tasks are handled manually, what is involved in migration?

We have several tools available which we use for migrations, mostly this is handled via PowerShell and we can do this in a staged approach. We build a process for a sample customer, then create scripts to extract data from your directory (and any other relevant sources) then using the Atria API’s we create tenants, users and services. Depending on consistency in your directory (are all the tenants constructed in the same way?) it could be a matter of a few days effort, or in more complex cases it could take longer. Either way, we will help you get there and have tackled all sorts of different environments in the past. Contact us and we can discuss how to best approach.

We have issues tracking SPLA licensing, does Atria have features for this?

Atria is a good source of information for SPLA licensing as Atria is controlling when users are being provisioned.  We store data against users such as date disabled, and provided you know which licenses are needed for the services you are provisioning, then it is simple to extract the basis of a licensing summary via the API.

Our Application has users in a database as well as in Active Directory, can Atria create the user in the DB as well as in AD?

Absolutely, we have a number of options for approaching, on provisioning the user with your application, we can add scripts to create the user in the database.  Our provisioning processes are all “soft” – that is they can be changed via a UI, when the provisioning engine restarts, it will recompile the logic.  So in this case, we just add a rule to run a SQL script, or Powershell script to add or update the user , and the user will be provisioned automatically.

How does multi-tenancy work in AD?

The core concept of multi-tenancy is to ensure that each tenant is segregated from each other, and when sharing a directory, this means that we also need a mechanism to ensure uniqueness across tenants.  Atria accomplishes this for you by

  • Changing default permissions structures in Active Directory
  • Creating a unique Organisational Unit in AD for each tenant with a naming convention
  • Adding security to the OU so only users within that OU can see it.
  • Generating users with a unique sAMAccountName (using a naming convention)
I have a multi-tenant environment for most customers, but in addition I have approx. 50 customers with their own private AD environments – can this be supported?

This is one of Atria’s unique features, Atria will route provisioning tasks to the appropriate directory – this means that for any user of Atria – e.g. your Service Desk, they can perform tasks on any of the customers, in the same way, without needing to know where the infrastructure is located or how it’s structured.  Customers in both the private AD and shared AD can also log into Atria and manage their own users.

I have multiple large customers who have their own Active Directory, they just consume our application from us, but they would like to have the same username and password – is this possible?

Atria has an optional service called ADSync which can be used to synchronise accounts from a customer directory into the directory where your application is hosted.  ADsync will look for directory changes, based on policy (e.g. group membership) it will initiate updates into Atria.

So for example, in the customer AD there is a group called “AssignAppX” – whenever a user is added or removed from this group, ADSync will initiate an add or remove in Atria.  Similarly, if the password is changed, the password will be changed in Atria.  For the customer ,this means that they can manage your Application access via their Active Directory.

Software Vendor Insights

Password Reset and User Verification
Password Reset and User Verification

Coming Soon We are excited to announce that we are working on some improvements to Atria's password reset and user verification processes. These improvements are currently undergoing final testing and we will be seeking customer feedback in the near future....

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