Customizing The Provisioning Process In Atria

Often, customers will simply deploy a service in Atria and use it out-of-the-box, unaware that customizations can be made if required.

In this blog post, we’ll walk you through customizing the provisioning process for a service in Atria using both a simple and a more advanced example.

📦 Scenario

We are provisioning the File Sharing service. By default, this creates a shared folder for customers to store files. Admins can manage the root folder, create subfolders, and control permissions.

Goal:

Automatically add a set of subfolders whenever a new customer is provisioned.

🧩 Simple Solution

We’ll define a static set of folders to be created. Each folder is created via an “After Provisioning” rule.

Steps:

1. Go to:
   Provisioning Manager > Events > Service > File Sharing > Customer Service > Provision > After

2. Create a rule to define the folder path name

3. Restart the Queue Monitor:
   Run Restart-AtriaQueuemonitor via PowerShell.

4. Provision a customer. The folders will be created automatically.

🔧 Advanced Solution – Dynamic Subfolder Creation

This version allows user-defined folder names via a comma-separated input string.

Steps:

1. Go to:
   Configuration > System Manager > Service Schema

2. Expand the File Sharing service

3. Go to Property Definitions → Click New Property

4. Enter required values → Click Save

5. Save at the Service Schema level

Create Provisioning Rules

• Rule 1 – Condition Check
  Check if Create SubFolders has any value.

• Rule 2 – Split Input
  Convert comma-separated values into an array.

• Rule 3 – Loop through array
  For each entry in the array, create a subfolder.

• Rule 4 – Subfolder Creation
  Use the FullSharePath + name to create folders.

6. Restart the Queue Monitor:
   Run Restart-AtriaQueuemonitor on the Provisioning Server.

7. Go to a customer and expand the File Sharing service

8. Click Service Settings

9. Enter folder names (comma-separated) into the Create SubFolders field → Click Apply Change → Provision.

10. The folders will be automatically created in the customer’s root directory.

✅ Summary

These examples show how the Atria provisioning process can be extended to provide a custom experience for your clients.

Need help with a unique requirement? Reach out to our support team:
📧 support@automate101.com

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