Getting you back
on track.

Support by Engineers, for Engineers

Teamwork makes the dream work - part of your team

Support for your business

We’re software developers — but at heart, we’re engineers. We are your partner to help grow, scale and automate your business to differentiate yourself in the IT services market.

Product

When you engage our support team, you’ll connect directly with experienced engineers who deeply understand Atria; no endless triage, no unnecessary log requests. Our goal is simple: get you back up and running quickly, with minimal hassle.

Custom Services

Need something beyond what’s in the docs? Our team knows our product inside out and can build custom solutions just for you : Automate VMware scaling, Advice on GPO setup. We love a good challenge and are ready to make Atria fit perfectly into your workflow.

Professional Services

Need an extra hand? Think of our engineers as an extension of your IT team. Whether it’s PowerShell scripting, or recovering a corrupted Exchange database, we step in when your team is stretched thin. We are here to help you succeed. Explore Professional Services →

Our Support Values

Running an MSP is no small feat. Managing IT for even one business is tough—now multiply that by hundreds of clients and thousands of users. Then throw in vendors who give you generic, outsourced support and waste your time “gathering logs” while problems pile up. You’re on the front lines, and you deserve better. At Atria, we resolve issues—we don’t give you a headache.

Customer-Centric by Design

We treat our customers like partners. Your feedback and suggestions directly shape Atria. Support and engineering work hand-in-hand so fixes land quickly, improvements ship promptly, and you always know what’s coming next.

Speak with Engineers, Not Gatekeepers

We don’t outsource support. Every interaction connects you with someone who lives and breathes the platform—no unnecessary triage, no generic scripts, just practical advice that gets you unstuck fast.

Support That Fits Your Schedule

With teams across EMEA and APAC, help is always within reach. We cover your time zones so when your customers need you, we’re already on the line with you.

What our clients say about our support

“Great support provided by a great team! We always get quick answers when reaching out their support.”

Telco & ICT Partner

Luxembourg

“The team over at Automate101 have been fantastic to work with. We have asked a lot of them over the years and they are always quick to accommodate our needs. In addition to a great product, the Automate team are great to work with. Fast response time to any issue or request we ask of them.”

Mike Ouimet

Wincourse

“Getting support for Atria was easy, and their support team knows the product well. Whether creating custom scripts, or helping with new features, they've been great!”

MSP based in Canada

Atria User

“Atria provides superior technical and customer service and big picture guidance and competence in the ever-changing technology landscape that is Microsoft 365, Citrix, API Integration and Active Directory provisioning and configuration. All of our business and technology decisions now revolve around Atria platform integration.”

Telco based in USA

Marc Butler

“With Atria you get a very professional company behind your control panel! A company that is there to help, assist and improve your control panel at all times. Can only recommend.”

MSP

Denmark

“Professional services and one of the best automation solutions in the CSP industry that I had the pleasure to get to know. The team is always helpful and available for any queries.”

MSP & ISV

Switzerland

“We have used Atria for central user administration and reporting for several years. Very satisfied with the product. Super fast support and we feel prioritized as a customer.”

MSP

Norway

“I can't say enough good things about the support team with Atria! Thanks to their support, our team can focus on what we do best without being held back by technical hiccups. We’re incredibly grateful for all they do!”

Adam Freeman

Wincourse

Technical Support

Log a ticket:

Create a ticket with our service desk

Atria Support Site

Email us:

Use our contact form to email us directly

Contact Us

Call us:

Give our team a call at: +64 (0) 9 886 3910 (NZ) or +1 (312) 500 7980 (USA)

Getting you backon track.