CIO Solutions and Atria
Case Study – Driving productivity
About CIO Solutions
“CIO Solutions meets business technology needs with friendly and reliable IT management services to enhance productivity and enrich lives.”
- Cloud Services
- IT Management
- IT Strategy
CIO Solutions is a regional based MSP in California focusing on Santa Barbara, San Luis Obipo and Frenso Counties, priding themselves on First Call Resolution and supporting complex environments with Co-Managed IT offerings.
A key offering is Cloud Desktops utilising Citrix Technology. Customers like the standardised price per use and the wrap around support of all their other requirements, like on-premises networks and security. Due to their expertise in both Cloud Desktops and Modern Office, they effectively serve as consultants – helping their customers adopt and leverage the best technology to drive their business forward.
Cloud Desktops are delivered from a multitenant Active Directory and Citrix, both managed by Atria.
What Challenges do CIO face?
CIO Solutions has a strategic roadmap to deploy Atria across all of their customers, including ones not in the multi-tenant environment. This will give them:
Differences in organisational processes across customers
Balancing urgent support demands from mission-critical clients alongside more relaxed customer requests.
Risk of errors due to unfamiliarity with procedures across a distributed customer base
Billing hundreds of customers with different services and contracts
The Atria Solution
Atria is a management portal for AD, Citrix, Microsoft 365 and more. For CIO Solutions, Atria provides the following benefits:
Faster Onboarding
Helpdesk engineers integrated more quickly, accelerating time to productivity.
Unified Management
A single portal to manage users, desktops, and applications, simplifying daily tasks.
Streamlined Operations
Microsoft 365 and AD Groups managed through a single interface, enhancing efficiency.
Enhanced Security
Full audit capabilities to track actions and users, reducing risk and minimizing customer queries.
Billing Reconciliation
Users and services are automatically reconciled with Autotask, Saving hours a month in reconciliation.
Why did CIO Implement Atria?
CIO Solutions has a strategic roadmap to deploy Atria across all of their customers, including ones not in the multi-tenant environment. This will give them:
A Single pane of glass to manage users and services across all customers
An easy way to add automation scripts across all customers
Deliver self‑service to their larger customers
What does CIO have to say about Atria?
If you are a business that is scaling up in customers, then getting ahead (or at least not too far behind) of the operational issues that impact customer experience, like user provisioning, is important. Solving for this enables your management team to focus on the rest of the operational issues that will inevitably need to be solved for. Atria has a platform and a vision worth exploring and has demonstrated a nimbleness to adjust their product as the set of services in the market changes.
Eric Egolf
CEO of CIO Solutions
Working with Atria to automate and streamline our user invoicing has saved our billing team between 6–8 hours of work each month. Additionally, by collaborating with Atria to develop scripts that accurately label and tag users by their workplan, we've identified previously missed billable users—directly increasing our monthly revenue. The added checks and balances around user additions have further ensured that no billable users are overlooked. Atria’s solutions have delivered measurable operational and financial impact
Hannah Sanchez
COO of CIO Solutions
About
Atria
We build tools for the Service Desk
We automate the repetitive work across common IT systems so service desks stay fast, consistent, and auditable.
Automation plus delegated administration lets your team (and customers) get work done without waiting on specialists.
About
CIO Solutions
Friendly, reliable managed IT services that lift productivity.
Regional MSP serving Santa Barbara, San Luis Obispo, and Fresno counties with co-managed and fully managed offerings.
Specialists in Citrix-powered cloud desktops backed by wraparound support for networks, security, and Microsoft 365.
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