CIO Solutions and Atria
Case Study – Driving productivity
CIO Solutions is a regional based MSP in California focusing on Santa Barbara, San Luis Obipo and Frenso Counties, priding themselves on First Call Resolution and supporting complex environments with Co-Managed IT offerings.
Due to their expertise in both Cloud Desktops and Modern Office, they effectively serve as consultants – helping their customers adopt and leverage the best technology to drive their business forward.
Cloud Desktops are delivered from a multitenant Active Directory and Citrix, both managed by Atria.
A key benefit of Atria is lowering the time to get new staff up to speed. They don’t need as detailed an understanding of the identity environment the customer has.
Onboarding a new team unfamiliar with how you operate is normally challenging:
CIO Solutions
uses Atria
We are totally changing how we display services to users by utilizing the Workspace service. We are building it out now and the Workspace Import function is so awesome. Makes the migration much more palatable.
Atria is a management portal for AD, Citrix, Microsoft 365 and more.
For CIO Solutions, Atria provides the following benefits:
Faster Onboarding:Helpdesk engineers are integrated more quickly, accelerating time to productivity.
Unified Management:
A single portal to manage users, desktops and applications, simplifying daily tasks.
Streamlined Operations:
Microsoft 365 and AD Groups are managed through a single interface, making management easier.
Enhanced Security:
Full audit capabilities track actions and users, reducing risk and minimizing customer queries.
Initial comments were that “its not like Active Directory”. But then if we took it away they are lost!
It’s a tool that we cannot do without.
Once we are able to give more delegated access to clients, this will be even more valuable. There are many customers that will love having the self-service capability.
The health of an MSP is based on customer experience. For an MSP the most important way to impact customer experience is operational efficiency.
Eric Egolf – CTO of CIO Solutions has this to say:
If you are a business that is scaling up in customers, then getting ahead (or at least not too far behind) of the operational issues that impact customer experience, like user provisioning, is important. Solving for this enables your management team to focus the rest of the operational issues that will inevitably need to be solved for. Atria has a platform and a vision that worth exploring and has demonstrated a nimbleness to adjust their product as the set of services in the market changes.
About
Atria
We build tools for the Service Desk
At Atria we don’t workflow – ‘we Automate’. We believe that today’s IT service space is manual for no reason, and that wastes time and money while harbouring frustration.
By focusing on automating common tasks across a common set of applications, while incorporating Identity and Active Directory, we save service desk time and effort. Through comprehensive delegated administration, we save your customer’s time. By automating, we deliver consistency and repeatability, reducing your risk while saving money. We believe there is a better way.
About
CIO Solutions
CIO Solutions meets business technology needs with friendly and reliable IT management services to enhance productivity and enrich lives.
We are a leading IT managed service provider offering full-service IT management and cloud solutions for businesses. For more than 30+ years, we have dedicated our expertise to providing businesses (including healthcare, professional services, agriculture, and non-profit) with innovative expert solutions, IT consulting, and reliable IT support to enhance productivity and decrease disruptions.
We believe that with our innovative mindset, complete system of strategic IT management services, and years of expertise, we can transform a business into one where productivity thrives without IT frustrations getting in the way.