Last week I ran a short walkthrough of Atria’s support for Microsoft Online Services. We have designed this solution for Cloud Solution Providers (CSP) wanting to increase their ability to scale up, while simplifying and removing the need for complex processes. ...
We have been getting enquiries from customers who have been asked to move away from the Ensim control panel as it is going or has gone end of life. We’re happy to help. Moving control panels is a big job, and it’s worth doing your due diligence before moving to the...
Atria has been in production use for more than 6 months and we are recently helping many Service Providers go through the upgrade process. We have just issued our 6th update release since Atria was launched. From our learnings so far, we have found many of our...
Billing for Service Providers is a critical process which unfortunately often ends up being complex and manual – usually mastered by few individuals who end up with a monthly recurring appointment of stress and anxiety. I have talked to a number of customers and am...
We are currently working hard on introducing a more advanced level of support for Office 365 within Atria. I am conscious that for the majority of our service providers, hybrid setups are now commonplace and there is a need to manage both the old and the new. This...
The service desk is the hardest place to be, and even more so as a Managed Service Provider, Outsourcer or System Integrator. It’s the job where you’re the face of the business to most of your customer’s users, and the only time you ever get to talk...
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